// training and technical writing

online help tutorials for a medical supply distributor

A new medical supply online ordering application required both a comprehensive online user guide and new user training tutorials. docstrats’ technical writer and trainer worked with the client’s subject matter experts to determine the best method of presenting the system functionality. The comprehensive context sensitive online help created included detailed instructions and images, searchable content, glossary terms, an index, task-based video tutorials, and FAQs. The training tutorials and online help leveraged reusable objects to minimize maintenance. Because the client lacked in-house technical writing skills, we also taught client staff how to develop and maintain online help and tutorials.

outcome

Together, the client subject matter experts and docstrats created a complete online help and five training tutorials, which were delivered in time for launch of the new application during a national sales meeting.