Are all types of writing the same? Of course not. A whitepaper is different from your website blog An instruction manual is different from your grocery list Your procedure guide is different from a text message Technical writing and regular writing are two distinct forms of written communication that serve different purposes and target different […]
My water heater can teach you so much about your documentation practices…
Doing what’s right in business… There’s always a debate about what this means in practice. In business, doing the right things means delivering great customer service, correcting mistakes, helping your colleagues and customers, being a good role model, and the list goes on and on. There are so many interpretations. But doing what’s right also […]
Technical Documentation is not in most people’s top 10 to-dos to either read or write. In fact, many people believe that watching grass grow and paint dry on a wall is more exciting than writing documentation. People don’t like doing it. But… It’s a necessity (or necessary evil) that you accept when you muddle your way […]
You’ve heard about the importance of documentation in your business. But to really get on board, you need to understand why documentation is such an integral part of your business. So, here are 4 reasons why documentation is key to your business’ success: 1. Your Employees don’t have to be mind readers…. If you want your employees to do something in […]
We’ve all been there. It’s the beginning of a technical writing project, and you have no idea where to start. There’s a template for that! What’s a technical writing template? A technical writing template is a premade model for new documents. Think of a template as a form you fill out. Completely uncreative, kind of […]
KYA….Know Your Audience. Knowing your audience will help you decide what information you present and how you present it. It’s of the cornerstones of great technical writing. Simple in concept. But is it? Technical writing provides material that explains a process or makes a complex process easier to understand. The writing is methodical and […]
Let’s face it…growing your business takes more than successfully delivering your product(s) or service(s) to your customers. Many times, growth requires expansion – of your staff, your product and/or service offerings, your location(s).